goeasysmile.com is a site operated by Easysmile Ltd. We are registered in Hong Kong and are located at 8D, One Capital Place, 18 Luard Rd, Wan Chai, Hong Kong.


These terms and conditions outline the rules and regulations for the use of Easysmile's website, products and services.


By accessing this website we assume you accept these terms and conditions in full. Do not continue to use Easysmile's website if you do not accept all of the terms and conditions stated on this page.


The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "website" and "Site" refers to goeasysmile.com, "Client", “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. "The Company", “Ourselves”, “We”, “Our” and "Us", refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of Hong Kong. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.


Patient informed consent agreement


You acknowledge, read, understand and agree with this form. It's important you understand the risks and benefits of Invisible Aligner therapy.


Informed consent & agreement I have read and understand the content of this document describing considerations and risks of invisible aligners. I have been sufficiently informed and have been given the opportunity to discuss this form and its contents with Easysmile, and to have my questions adequately answered. I have been asked to make a choice about my treatment, and I hereby consent to receive treatment with clear aligners manufactured by Easysmile's supplier as planned, prescribed and provided by Easysmile. I agree to follow Easysmile’s treatment exactly as s/he plans, prescribes and provides it for me, and I understand that any questions, concerns or complaints I have regarding my treatment must be communicated to Easysmile as soon as they arise.


I acknowledge that neither Easysmile nor Easysmile's supplier, its employees, orthodontists, representatives, successors, assigns, affiliates, or agents, have, can, or will make any promises or guarantees as to the success of my treatment or give any assurances of any kind concerning any particular result of my treatment. I understand that Easysmile's supplier does not practice dentistry or give medical advice. I understand that Easysmile's supplier manufactures medical devices based on instructions from Easysmile. I understand that I should always contact Easysmile in the first instance (not Easysmile's supplier) regarding my expectations, difficulties, results, or any other aspects of my treatment.


I understand that it may be necessary to take impressions, intraoral scans, digital model scans, radiographs (x-rays), and/or photographs for diagnosis, professional review by Easysmile or other consulting dentists and orthodontists, and submission to Easysmile's supplier. I recognize that these will be included in my medical records, which records encompass “individually identifiable health information” as that term is defined and protected by the HIPAA Privacy Rule. I understand that Easysmile, as a covered entity under HIPAA, is not required to obtain my consent to use and disclose my individually identifiable health information for treatment, payment, and health care operations activities, but has chosen to do so voluntarily through this document. I further agree that Easysmile or Easysmile's supplier may use my medical records for research and educational purposes, but only to the extent that no individual identifiers, including but not limited to my name or address, are disclosed. I hereby consent to such uses and disclosure(s) as described herein.


Unless otherwise permitted or required by law, other uses and disclosures of my medical records, including advertising or marketing by either Easysmile or Easysmile's supplier, shall be made only with my prior written authorization (for which I acknowledge Easysmile or Easysmile's supplier may use my contact information to seek to obtain). I acknowledge I will not, nor shall anyone on my behalf, seek or obtain damages or remedies—legal, equitable, monetary, or otherwise—arising from any use of my medical records that complies with the terms of this Informed Consent and Agreement.


I acknowledge I have read, understand, and voluntarily consent to the use of invisible aligners in accordance with terms of this Informed Consent and Agreement.


Pre-treatment Requirements


You are required to have seen a licensed dentist within the preceding 6 months of your initial Easysmile invisible aligner evaluation kit or evaluation consultation purchased or booked from goeasysmile.com, where you had x-rays taken by the dentist showing that you have no root canal, periodontal challenges or any other problems hindering you from taking our Easysmile invisible aligner treatment. At any time you can produce and share these x-rays for and with Easysmile to review when necessary.


Our Website

Security procedures: You must not knowingly misuse our website or transmit any virus or harmful material to this website. You must not attempt to gain unauthorised access to our website or to our database. In the event of such a breach, your right to use our website will cease immediately and we will report this breach to the relevant law enforcement authorities. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material due to the use of our website. If you choose, or you are provided with, a user identification code, password or any other piece of information, you must treat such information as confidential, and you must not disclose it to any third party. As part of security procedure, we have the right to disable any user identification code or password, at any time, if you have failed to comply with any of the provisions of these Terms of Use.


Affiliations: Our website may contain links to third party websites. Easysmile is not responsible for the content or privacy policies of those websites, and including these links on our website should not be considered as endorsement or recommendation to these third party websites. As a result of this, please note that these websites may be governed by separate terms and conditions which should be referred to by visiting those web pages You must not establish a link from any website that is not owned by you. If you wish to make any use of material on our website other than that set out above, please address your request to hello@goeasysmile.com.


Data Protections and Liability

Nothing in these Terms or in the pages of the website shall limit our liability for death or personal injury arising from our negligence, or for fraud, or for misrepresentation as to a fundamental matter, which cannot be excluded or limited under applicable law. goeasysmile.com has a privacy policy which is a part of these Terms of Use and this website. Any personal information obtained from you will be processed in accordance with the Privacy Policy and by using our website you consent to such processing and you warrant that information provided by you is correct and accurate.


Additionally, by using this website, you acknowledge and agree that Internet transmissions are never completely private or secure. You understand that any message or information you send to the Site may be read or intercepted by others, even if there is a special notice that a particular transmission (for example, credit card information) is encrypted.


Please note that calls from the Easysmile Sales Team may be monitored or recorded for quality purposes.


Copyright

All intellectual property rights in our website, and in the material published on it, is owned by or licensed to us. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.


Our status (and that of any identified contributors) as the authors of material on our website must always be acknowledged.


No part of the materials on our website should be used for commercial purposes without obtaining a licence to do so from us or our licensors.


You may print off one copy, and may download extracts, of any page(s) from our website for your personal reference and you may draw the attention of others within your organisation to material posted on our website, however, you must not republish, redistribute or amend the copies of any materials you have printed off.


If you print, copy or download and store any part of our website in breach of these Terms of Use, we will cease your right to use our website immediately and you must, at our option, return or destroy any copies of the materials you have made.


Restrictions and Governing Law

To register with us or use the services and products that we provide on our website you must be over 18 years of age only, and information contained on our website does not amount to an invitation to clients who are under 18 to buy any services or products.


The terms on this website are governed by the Laws of the Hong Kong special administrative region whose courts have exclusive jurisdiction is respect of any dispute which may arise.


We retain the right to bring proceedings against you for breach of these Terms of Use in your country of residence or other relevant country.


Important Notes About This Website and Our Service and Product and the Terms and Conditions Which Govern Them

We may revise and amend these Terms of Use from time to time without notice and therefore you must agree to review the terms regularly to take notice of any changes.


Some of the provisions contained in these Terms of Use may also be superseded by provisions or notices published elsewhere on our website.


If the need arises, we may suspend access to our website, or close it indefinitely.


Whilst we have taken reasonable steps to ensure the accuracy and correctness, the material on our website could include technical inaccuracies or typographical errors. Our website and the information contained on it are delivered on an “as-is” and “as-available” basis. All information provided on our website is subject to change without notice and may be out of date at any given time. We disclaim all liability and responsibility arising from any reliance placed on the commentary and any materials posted on our website by any visitor to our website, or by anyone who may be informed of any of its contents.


Warranties and Disclaimers for Our Product and Service

Invisible aligner therapy is unpredictable. goeasysmile.com does not guarantee a successful treatment outcome. Individual results will vary.


goeasysmile.com warrants that its products: (i) shall conform to the specifications represented in the treatment setup approved by the dental team;and (ii) are free from defects in material and workmanship. goeasysmile.com shall not be liable for: (i) any defects that are caused by neglect, misuse, or mistreatment of its products by the doctor, patient, or any third party; (ii) any defects that are caused by failure to follow directions including (but not limited to) wearing aligners out of sequence not wearing aligners for the entire duration of the specified wear schedule, or wearing aligners for less than 22 hours per day; (iii) any products being used in combination with other third party products.


In-Person Consultation and Cancellations


There is a penalty fee anywhere between $800 HKD for missed in-person consultations which have been confirmed. the penalty fee to be determined is up to Easysmile's discretion. The customer can attempt to change their in-person consultations 48 hours before their in-person consultation confirmed date and time. Otherwise, if the customer does not show up to their confirmed in-person consultation and has shown no attempt the change their in-person consultation date and time, they will incur a penalty fee.


Freight Term, Title Transfer


Unless otherwise agreed products shall be shipped "F.O.B Origin" (Easysmile's warehouse), regardless of prepaid freight by Easysmile or express freight paid by the customer. Title to and risk of loss to products shall pass to Buyer upon shipment. Neither the time method nor place of payment, method of shipment, form of shipping document, nor place of acceptance of Buyer's order shall alter the foregoing.


Remakes and lost invisible aligners


If for any reason the customer needs their invisible aligners remade, every additional invisible aligner tray will cost $500 HKD.


Suspension or Termination of Your Use


Your failure to follow the requirements of this Agreement may result in suspension or termination of your access to the Services, without notice, in addition to Easysmile's other remedies. Easysmile further reserves the right to terminate, without notice, any user's access to or use of the website, products or services for any reason.