1.0 About Easysmile

Q. What Is Easysmile?

Easysmile is a teledentistry system that evaluates your teeth remotely (using photos, scans, impressions, and in some cases dental records) and then ships you clear aligner trays to gradually straighten your teeth, similar to Invisalign.

Q. How Does This Differ From Invisalign?

In a few ways: They are both invisible-aligner systems. Invisalign includes in-office visits and in-person oversight by an orthodontist or dentist. Because Invisalign treatment can include buttons and attachments (the counterpart of old-school rubber bands and springs), that system can handle more complicated cases and may be able to correct bite and tooth rotation to a greater degree, whereas Easysmile typically handles issues related to spacing/crowding. Invisalign usually has a longer treatment period and is much more costly.

If you are deciding between these systems, you may want to get an evaluation from both (assuming your budget allows for Invisalign) and compare outcomes and costs.

Q. My Dentist/Orthodontist Is Suspicious of the System. Should I Listen?

Sure, but then use your own judgment. Orthodontists tend to be skeptical for the following reasons:

  • Economic protectionism. If they offer Invisalign, they don’t want to lose money to a competitor.
  • Lack of information. Teledentistry still is relatively new.
  • Sincere belief that orthodontia should always have in-person oversight, even for very simple cases. Many professionals and the FDA disagree. Remote healthcare is the future.
  • A different idea about the degree of correction you might want. Many people just want cosmetic correction of flaws that are painful to their self-esteem, whereas a professional orthodontist may envision a truly optimal bite.

Q. So Is an Orthodontist Even Involved?

Yes! An orthodontist approves your treatment plan and evaluates your progress photos if requested. If you are having issues with trays not fitting or your teeth not tracking to your plan, then your orthodontist determines the appropriate action. It is likely you will never meet this person face-to-face or speak with him/her directly, however.

Q. Will Easysmile Be Able to Correct My [Insert Tooth Issue Here]? Will I First Have to [Insert Dental Procedure Here]?

We get these questions a lot. People ask about overbites, underbites, cross bites, wisdom teeth, permanent baby teeth, severe crowding, severe spacing, permanent retainers that are still in place, among many other things. It really is case by case. Easysmile used to tell people they don’t move molars or fix overbites, for example, but several customers are now having it done. Some people had to have their wisdom teeth extracted; some didn’t.

Many people are happily surprised by what they can fix.

The best way to get an answer is to get the evaluation. You certainly can poll customers for opinions, but you may get false positives or false negatives based on each individual’s experience. You can also look through the photo albums on the group to see if you spot teeth similar to yours. However, don’t conclude that because they can fix one person’s teeth they can also fix yours--and vice-versa.

2.0 Getting Started

2.1 Smile Assessment (Evaluation)

Q. What Does an Evaluation Entail?

The evaluation process involves a scan or impressions to create a 3D image of your teeth. Easysmile may ask follow-up questions and in some cases will require that dental work (such as wisdom teeth extraction) be performed first.

2.2 Impressions

Q. What Are Impressions?

Easysmile will send you a kit with trays and a modeling composite that you mix yourself.

Q. I Just Had Teeth Extracted. How Long Should I Wait Before Taking Impressions?

Approx. 6 weeks.

Q. Any Advice for Taking Impressions at Home?

Once you mix the impression material, you have to act quickly and decisively. Some people have taken up to 10 tries to get acceptable impressions, and although the aggregate cost is applied toward your treatment, repeated attempts can get expensive and delay your treatment.

  • After one failed attempt, look for a dentist to help.
  • Practice putting the trays in before you mix the putty. You may have to trim the trays so your teeth will fit flush or request a different size.
  • Mix the putty together thoroughly so it’s one solid color.
  • Don't be afraid to really push your teeth into the mold, as Easysmile needs the gum line impression.
  • Do not bite down. Use your fingers to aid you.
  • Make sure you leave the mold in long enough (at least 3 minutes).
  • Don't rock the impressions back and forth.
  • Don't move a muscle, or swallow, or bite.
  • You will drool, so have a paper towel on hand.
  • Leaning forward will let drool spill forward so it’s less likely to trigger your gag reflex.
  • When removing the molds, try to pull straight up/down to avoid creating “movement marks.”
  • All four impressions must be sent back.
  • You do not have to send back the excess putty.

Q. When I Ship My Impressions Back, Do I Need to Package Them in Some Special Way?

Consensus is no, they seem to be cement-hard. Many people seal them back in their baggies. You can cushion them with packing material if you don’t like the idea of them rattling around in the box. No broken impressions have been reported to date.

Q. I Got My Impressions Kit, But the Trays Are Too Small/Large For My Bite.

Contact Easysmile and ask for smaller/larger trays.

Q. My Impressions Have Been Rejected 3 or More Times! What Can I Do?

Assuming you have read the directions and all online help carefully, look for a local orthodontist, dentist, or hygienist to take the impressions for you. If you have ruined your kit or need a new one, they typically can use Invisalign materials.

2.3 Treatment Plan

Q. I Don’t Like My ‘After’ Image In My Treatment Plan. What Can I Do?

The short answer is that you can ask Easysmile for a revision before starting treatment and tell them exactly what you don’t like. They may or may not be able to provide a different result. These are the most common causes of dissatisfaction:

  • AFront teeth in the end result have a tiny “black triangle” gap. This may be inevitable when lining up two teeth that are flared or bell-shaped. Healthy gums will often fill in this space, and if they don’t then a dentist sometimes can add width to the top of the teeth with tooth-colored composite, filling in the gap.
  • Gap is created or left in the back, behind the cuspids. If the width of your teeth is less than the width of your arch, it’s possible that a gap has to go somewhere. Easysmile typically cannot move molars forward or (obviously) make your teeth bigger. Usually this gap cannot be seen by others and is acceptable to many patients.
  • An overjet (outward flare) is created in the front teeth. To create horizontal space and address crowding, sometimes teeth have to be flared outward. Depending on your own aesthetics, this may or may not be acceptable to you.

If Easysmile cannot provide an ‘After’ image that is acceptable to you, then we recommend that you not proceed. If someone tells you your actual result may be better, or that Easysmile may provide additional movement at the end, then that person likely is misinformed.

Q. What Happens If My Teeth Don’t Look Like This at the End of Treatment?

If your teeth fail to track, then you likely are a candidate for refinements, which are included in your treatment cost.

Q. My Plan Includes IPR. What Is IPR?

Interproximal reduction (IPR) is a procedure that shaves down a tooth to make it a little skinnier. This may be necessary to address your crowding issues. If you require it, Easysmile will tell you as part of your treatment plan, schedule it for you with a nearby professional, and cover it as part of your treatment.

Members who have had the procedure done typically report that it is no big deal.

Q. Do I Risk Hurting or Losing My Teeth?

No. Not unless you do something crazy. To date no customer has lost teeth from this treatment, although newcomers often ask the question. It seems to be a self-perpetuating urban legend. Destabilizing your teeth by forcing them to move too quickly conceivably could damage the roots and cause tooth loss. For this reason, you should wear your trays for the days and hours prescribed and NOT jump ahead.

Correct dental hygiene and adherence to the treatment guidelines--i.e., brush after eating, don’t drink with aligners in--will prevent cavities that wouldn’t occur otherwise.

Q. Will People Know I Am Wearing Them?

Probably not. They’re virtually undetectable unless you have a gap in front that is spanned by the plastic.

2.4 Timeline

Q. Once I Submit My Impressions or Get Scanned, How Long Until I Get Started?

We hesitate to provide a timeline because service varies based on a lot of factors, but here is one member’s recent experience:

  • 12/8- Mail impression kit
  • 12/12- Easysmile™ receives impressions
  • 12/16- “We're planning your treatment” e-mail
  • 12/29- “Smiling's about to get a whole lot easier” e-mail
  • 12/29- Order placed
  • 1/4- “We're manufacturing your smile” e-mail
  • 1/17- “Your aligners are on the way” (shipped) e-mail
  • 1/19- Delivery

Q. Why Didn’t I Get All My Aligners At Once?

Most people don’t anymore. The aligners come monthly or in batches, and are shipped in various types of packaging. (Some people get printed boxes. Sometimes aligners come in plain white bubble-wrap envelopes.) We have not figured out why this varies so much, but possible explanations include production limitations and precautions against people “jumping ahead” and/or needing mid-course correction and therefore having useless aligners.

3.0 Wearing and Caring For Aligners

3.1 Day-to-Day

Q. What Is My Daily Wear Time and How Long Should I Wear Each Aligner?

2-week plan where the wear time is 22 hours. These aligners often have an enumerated ‘U1’ and ‘L1’ (Upper 1 and Lower 2) on the molar.

Q. How Much Do I REALLY Need to Wear My Trays?

As prescribed by your treatment plan (typically 22 hours/day). You should not skimp on wear time or necessarily assume that you can “make up” time if you frequently fail to meet your daily requirement. Consistent pressure is the key to tooth movement, so the contiguity of wear matters as much as the sum of hours.

For many people this means a significant change in daily habits--for example, you can no longer sip coffee or graze all day. It can take a few weeks to form new habits. If you know you cannot break these habits, Easysmile may not be a good option.

If you are contemplating something like “nightly wear only” as a workaround, please don’t use the system. You would basically be moving your teeth back and forth every day.

Q. Do I Really Need to Brush Every Time I Eat?

Yes, you should brush before replacing your aligners, or you can get cavities. It doesn’t have to be a full two-minute brush every time, but you definitely don’t want food particles trapped in there! Members in circumstances where they have no other choice will occasionally swish with water before replacing the trays, until they can get to a sink, but it’s not optimal for a long period of time. If you like to graze or eat small meals, then you may need to change your habits or get used to brushing a lot.

If you are concerned about over-brushing or damage to your gums, use a soft-bristle toothbrush and a light hand.

Q. Do I Really Need to FLOSS Every Time I Eat?

Probably not every time, but it doesn’t hurt either. (Unless it does hurt, in which case check out YouTube and make sure you’re doing it correctly.) Some people here use water flossers or proxabrushes instead. If you do it only once a day, right before bed would be the best time so that food particles aren’t trapped all night under your aligners.

Q. Can I Drink Liquids Other Than Water With My Trays In?

The official answer for Easysmile and all invisible-aligner systems is “No.” Cool water only. Reasons are as follows:

  • Sugary, acidic, or dark-colored beverages could get trapped next to your teeth, leading to cavities, enamel damage, and staining. Saliva cannot do its job of washing them away when you have trays in. Google “Invisalign cavities” for more information. If you need a filling or a crown, there’s a possibility your aligners won’t fit correctly.
  • Hot beverages can warp your trays.
  • Some beverages can stain the aligners themselves.

Many customers drink with their trays in anyway, using precautions such as drinking straws and frequent rinses with water. Others have found flavored beverages that are both clear and sugarless, like Sprite Zero or LaCroix sparkling water. Though we have no doubt these techniques reduce risk, our official position is “you probably shouldn’t, at least not very often.”

Q. How Do I Clean My Aligners?

There are many answers:

  • Retainer Brite - Purchase from Amazon.com.
  • Hydrogen peroxide - Dilute with water.
  • Denture cleaner - Target generic brand is the cult favorite.
  • Regular liquid soap.
  • Antibacterial soap.
  • Fresh Guard.
  • Mouthwash.
  • Sonic cleaner.

The more your aligners soak between uses, the less scrubbing will be necessary. Some people leave them floating in water (with one of the above cleaning products) whenever they’re not being worn.

Most people scrub with a toothbrush or denture brush.

Some people clean their aligners every time they take them out. Others do it only morning and night. Rinsing or soaking your aligners (versus storing them dry) every time you take them out may keep them cleaner.

Q. This Tray Doesn’t Feel “Tight.” Can I Jump Ahead?

No. You should not jump ahead at any time without express instruction from Easysmile, even if your tray feels loose. Trays are meant to move your teeth in very small increments, and some will provide more pressure than others. Forcing teeth to move too quickly can destabilize them and, in the worst cases, lead to tooth loss. Just because a “later” tray feels like a better fit doesn’t mean it’s providing a safe amount of pressure. If a tray is literally falling off and you can’t keep it in place, contact Easysmile.

Q. This Tray Doesn’t Feel Loose. Does This Mean I Need to Wear It Longer?

No. As long as you’ve worn a tray for the required days and hours, then you can switch on schedule. Some people experience their trays getting “looser” and easier to remove as they reach the end of wear time--so you will see that mentioned but some people’s trays never get “loose.” (Ally wore a set for six weeks, and they never got loose.)

Q. When Will I Notice a Difference?

Everyone is different. Some people see a difference on Tray 2. Others don’t notice a difference until halfway through treatment. It depends which teeth are being moved. Our brains don’t notice extremely gradual changes sometimes, so you may want to take pictures every time you change a tray.

Q. What Should I Purchase to Prepare for Treatment?

Basics: Travel toothbrush, travel-size toothpaste, dental floss. If you live in a multi-story home, consider having a toothbrush and paste on every floor where there’s a bathroom. Optional: Mouthwash, soft dental picks, disposable interproximal brushes, Orajel, dental wax, pain reliever, Waterpik/water flosser, disposable toothbrushes pre-loaded with toothpaste, extra aligner case for the office, case to hold all supplies.

Q. Should I Discard My Old Aligners?

No. Save them in case of an emergency. If you’re without your aligners for an extended period, you might be able to salvage by going back a couple of trays.

Q. What Are Chewies For?

Chewies are used to help “seat” your new aligners. They look like tiny pool noodles and normally come with your first set of trays. Chewies are especially helpful if a new tray doesn’t fit exactly. Biting down on the chewies helps push the trays into place without hurting your teeth or the aligners. (You should not “bite” your aligners into place with nothing in between.)

Best practice is to hold the Chewie in your fingertips while you bite down on it, moving across your arches. Some people also chew them like gum, but they’re slippery and may fly around your mouth.

Easysmile recommends using them for the first few days on every new tray.

Q. What If I Didn’t Get Any Chewies?

It’s not a big deal. Contact Easysmile and ask for them, and in the meantime you can purchase your own chewies online or bite down on a rolled-up washcloth.

3.2 Problems and Unforeseen Circumstances

Q. Is Soreness Normal?

Yes. Soreness and pressure with a new set of trays is completely normal. The aligners are moving your teeth. If you previously wore traditional braces then you will be familiar with soreness that occurred each time you got your braces tightened. (Although most people who previously wore metal braces think Easysmile aligners cause way less tenderness.) Recommended practice is that when you are changing sets, you insert your new tray right before bed and front-load a pain reliever (Motrin, Advil, or whatever you typically use for pain). Leave them in for as long as possible. You can continue to take the pain reliever until your teeth move to accommodate the new tray and it becomes less tight.

Truly excruciating pain is not normal. Contact Easysmile in this circumstance.

Q. My Trays Are Cutting My Gums/Cheek/Tongue. What Can I Do?

Sometimes the plastic edges of a tray will poke or hurt the inside of your mouth. You may find this occurs inconsistently, depending on the shape of the tray and how closely the plastic was trimmed. You have a few options:

  • If the part of the tray that’s hurting you is part of the “overhang” that doesn’t cover your teeth, you can file the tray. See the next question.
  • You can apply dental wax, which is literally a malleable wax that you apply to the part of the tray that’s scraping. Some people have trouble keep this in place, so try filing first if possible.
  • You can use Orajel or another oral pain reliever that numbs a targeted area of the mouth.

Keep in mind that if you are not used to having something in your mouth, like previous braces or a mouth guard, you may just have an adjustment period (like if you’re learning to wear contact lenses).

Q. What Are Some Guidelines for Filing My Aligners?

File only the area of the tray that does not cover your teeth. You can use the file sent to you by Easysmile (it’s just an emery board), or if you find you’re filing a lot, then you may want to purchase a battery-operated dremel tool. (One popular model is the KISS mini nail dremel kit, sold at dollar stores.) File conservatively and gently, a little at a time, reinserting the tray to see if you have relief.

Some people are nervous to file even the overhang out of fear that the tray won’t move teeth as effectively, but repeated interactions with Easysmile have indicated this isn’t so. Some people never have to file their aligners or they only have to file certain aligners. This is normal too. Any customer who tells you to never file, or implies that you should simply stick it out if the trays are cutting you, is misinformed. Easysmile instructs you to file if necessary. That’s why they send the file!

Q. Will My Lisp Go Away?

Very probably. It takes many people a couple of weeks to learn to talk “around” their trays, and the issue may occur again with a new set, but to a lesser degree.

Q. Why Am I Seeing Gaps or Black Triangles During Treatment When They’re Not in My ‘After’ Image?

Small gaps may come and go as teeth are shifted. (Think of sliding puzzles.)

Q. If I Need a Filling or a Crown, Could This Affect How My Aligners Fit?

Potentially. If this is necessary, bring your aligners with you and explain the situation to your dentist. He or she can usually reduce the composite material to fit. Obviously do everything you can to avoid this by maintaining good dental hygiene and treating existing cavities prior to getting evaluated.

Q. One of My Trays Got Destroyed or Lost. What Now?

See Easysmile’s instructions here. Put in the last tray that fits and contact them to order a replacement. (Always keep your old aligners for this reason.) If you are within a day or two of switching, they may recommend that you jump ahead. Do not go “tray free” while you wait, as teeth that are not stabilized will move back faster than they were moved.

Some best practices for NOT losing aligners:

  • Always put aligners in a designated container when you’re not wearing them. Don’t leave them on a counter, in a disposable cup, or (worst of all) in a napkin.
  • Don’t stick them in your pocket. Carry an actual case.
  • If you have a dog, always keep them up high AND in a case. Members have had their dogs eat straight through a case to get at their aligners, which apparently smell delicious.

If you ever had to search through a garbage can for a retainer, then you already know the drill.

Q. Due to an Emergency, I Didn’t Wear My Trays for an Extended Period. What Now?

Contact Easysmile immediately. You may need to go back several trays or even start over, as teeth move back faster than they move “forward.” You should not simply put in the aligner you were wearing two weeks ago, as this may cause too much pressure for your teeth.

Q. I Have a Special Event and Need To Be Out of My Aligners for Several Hours. Will This Hurt My Progress?

People often ask this question in relation to major holidays and weddings. Some advice:

  • First consider whether you really need to be out of them for many contiguous hours. You can, for example, drink a champagne toast with them in (it’s just once), remove them in time for the meal, brush and replace them while you dance, then remove them again for cake and replace afterward.
  • If that doesn’t seem feasible, then an occasional one-off (Thanksgiving, Christmas) won’t ruin your progress. Put them in again as soon as possible and extend your wear time for that aligner by one day.

Q. My Breath Doesn’t Smell Great. What Can I Do?

Make sure teeth and aligners are meticulously clean. Scrape your tongue. Keep your mouth from getting dry (see next question). Use a mouthwash with or without the trays in. Allowing aligners to dry out without rinsing them can make them smell worse. You may also want a “stronger” method for cleaning them--for example, if you’re currently using liquid soap, consider progressing to hydrogen peroxide or Retainer Brite.

Q. What Are Some Remedies For Dry Mouth?

Sip water throughout the day and swish it through your aligners. Keep lip balm handy. Also consider a mouth rinse designed for this, such as Biotene.

Q. What If My New Set of Trays Won’t Go On All the Way or Keeps Popping Off?

If dedicated Chewie use for the first few days doesn’t help, then contact Easysmile. You may be a candidate for mid-course correction.

Q. What Is the Best Way to Contact Easysmile?

3.3 Is It Normal For My Aligners...

Q. ...To Have a Bumpy Texture?

Yes. They don’t appear bumpy on your teeth.

Q. ...To Cover My Gums?

Yes. Unlike Invisalign aligners, which have a scalloped top that aligns with your gum line, Easysmile trays are cut “straight across” and cover your gums. Easysmile says this is a functional design enhancement, but it may also be a cost-saving measure. There is no detriment to this, except you may need to file if the overhang irritates you.

Q. ...To Feel Tight on the Top and Loose on the Bottom (or Vice Versa)?

Yes. It depends which teeth are being moved.

Q. ...To Vary in Thickness From Tray to Tray?


Q. ...To Not Cover My Back Teeth?

Yes. And this may change from set to set. This is not cause for concern.

4.0 End of Treatment

4.1 Retainer

Q. I Need to Wear a Retainer?

Yes. Most orthodontia is temporary if you don’t wear a retainer. At the end of treatment, you will need to wear a retainer full-time for a prescribed period (around the clock, like you did with your aligners). Easysmile used to recommend six months of full-time wear post treatment, but more recently are saying two weeks.

Thereafter you will need to wear a retainer nightly for life, or as long as you want to keep your straight teeth.

(If you get your retainer from a third-party orthodontist, he or she may recommend a different treatment duration.)

Q. What are my retainer options?

There are a few types of retainers.

  • Easysmile sells clear plastic retainers that are good for six months each. They cost $780HKD.
  • Wire Retainer (Hawley Retainer) - This is a traditional retainer with an acrylic palette and a wire to hold your teeth in place. You can get one made through a dentist or orthodontist, usually for $400 for both arches. That price may include checkups. You can also order wire retainers on the Internet. (Obviously you will need to submit impressions for this.) Pros: Inexpensive. Easy to remove and keep clean of tartar. Long lasting (good for life). You can drink anything with them in. Cons: Often cause a lisp and are noticeable in public. These are ideal for nightly wear.
  • Permanent Retainer (lingual bar) - This is a metal retainer bonded to the back of your teeth to keep them in their new position “forever.” A dentist or orthodontist will need to install it for you. Pros: No worries about taking it out and putting it in. No one can see it. Cons: Most expensive retainer solution. Can make it challenging to brush and floss. Anecdotally they often fail, as many Easysmile members who previously wore one can attest.

Q. Do I Need to Take New Impressions/Scan for My Retainer?

For the Easysmile retainer, no. This is printed based on your treatment plan, equivalent to your last tray. If you get a wire retainer from a third party, then they likely will want impressions.

4.2 Refinement and Mid-Course Correction

Q. What Is Refinement?

Refinement is a process common to invisible aligner treatment. If you complete your last tray and your teeth have not been completely corrected (compared with your treatment plan), then you may require additional trays.

Q. How and When Do I Kick Off the Refinement Process?

Normally Easysmile will want you to wait until you’ve finished your last tray. If you are dissatisfied with your progress, then contact them and explain. They will request the following information from you:

  • 13 photos of your teeth from various angles, with and without aligners.
  • A description of which teeth you feel are problematic. (They will send you a numbered chart.)

If your Easysmile orthodontist agrees that refinement is appropriate, then Easysmile will send you a new impression kit or schedule you at a scan center. Then they will send you additional trays.

Q. How Long Does the Refinement Process Take?

Lately it takes about one month from the time you request refinements to get your new aligners. Service times may vary. In the meantime you have to stay in your last set of trays. The duration of refinement itself is typically a few months, but it depends on the degree of additional treatment needed.

Q. What Are the Refinement Aligners Like?

They’re regular aligners.

Q. What If I’m Not at the End of Treatment But I Already KNOW I Will Need Refinement?

Easysmile will normally ask you to wait through the last tray unless you are drastically off track or your aligners aren’t fitting at all. In this case, they may do “mid-course correction,” which also requires an additional impression/scan.

Q. What Is Mid-Course Correction (MCC)?

This process may be approved if partway through your treatment it is obvious your teeth aren’t tracking. One sign that you may need MCC is your trays not fitting. If your treatment plan had a tray-by-tray view, you may notice that certain teeth are nowhere close to where they should be. If you qualify for MCC, then you will do new impressions/scan and get new trays for the rest of your treatment.

Easysmile is conservative about extending MCC and will often ask that you finish with your current trays if possible.

Q. If I Get Mid-Course Correction (MCC), Do I Have to Return My Unused Trays?

To date, no customer has been asked to do this.

5.0 Whitening

5.1 Zero Peroxide

Q. How do I use the whitening gel provided?

Excret a thin line of gel along the inside of your invisible aligners. Avoid putting any gel on your gums. Leave for 30 mins then rinse your mouth and aligners with water.


What are Easysmile invisible aligners?

Our invisible aligner treatment includes several sets of uppper and lower custom made clear plastic aligners that gradually shift teeth into their desired position. Also known as clear aligners or just aligners.

How do Easysmile invisible aligners straighten teeth?

Easysmile invisible aligners work by exerting tipping and rotational forces on your teeth. They gradually and gently shift your teeth into place. When you put pressure on the crown of a tooth, the crown moves in that direction, and the root moves in the opposite direction (this is known as Begg’s tipping principle).

How often must I wear my invisible aligners?

We find that aligners are most effective when worn 20 to 22 hours per day and removed only for eating, brushing and flossing.

Who makes the aligners?

We are partnered with one of the largest and most respected labs in the United States. They have decades of experience in creating invisible aligners, having treated hundreds of thousands of patients safely and effectively.

What are Easysmile invisible aligners made of?

Our aligners are made of a smooth, comfortable, high-quality BPA free dental grade thermoplastic that won't irritate your cheeks and gums like traditional metal braces often do.

Don't I need to see an orthodontist?

No. We have a licensed orthodontist review each case and enhance every treatment plan. This way we can send you your aligners directly from the lab to your home, saving you costly trips to the your local dental clinic. Easysmile is deeply committed to the medical safety and positive outcome of our patients. We collect the same medical data before treatment as a traditional orthodontic practice would.

How long is the typical treatment process?

Depending on how crooked your teeth are, our invisible aligner system is designed to be used for 3 to 10 months.

How are you able to cut costs more than 60% without affecting treatment outcome?

We have re-engineered the treatment model to enable remote treatment for mild to moderate cases without affecting treatment outcome. This removes office overhead costs and unnecessary medical fees that make up the majority of the cost in a traditional dental clinic.

My teeth are fine but can Easysmile fix my over or under bite?

Yes we have helped many customers improve their bite issues. Try our 30-second smile assessment and get evaluated to find out exactly how we can fix your bite.

My tooth is fractured can I still use Easysmile?

Unfortunately not, as repositioning a fractured tooth with invisible aligners can potentially be very dangerous. If your x-rays from your Easysmile evualuation indicate you have a fractured tooth, then we’ll refund you your evaluation cost. Or you can get the fracture fixed and your next evaluation is on us. Try our 30-second smile assessment and get evaluated to find out exactly how we can help.

What if I still have my wisdom teeth?

Ask your dentist. If they recommend removal of your wisdom teeth then please follow that direction. If you don't have a dentist, do an evaluation and we can check for you and let you know as some cases don't even require wisdom teeth removal. This is one of the reasons why we need to evaluate your teeth. If it is determined that our Easysmile invisible aligner treatment isn’t right for you, we will refund you the evaluation price. Get started here.

Are my teeth too crooked or crowded for Easysmile?

We only take mild to medium cases, more complex cases that come our way require repeated consultation and serious orthodontic work. You can WhatsApp us some photos (follow the photo instructions in our guide) and we can take a quick look. However sometimes we need more data than that. That's what our initial evaluation is for, the data we collect during your evaluation ensures you will get a safe and effective treatment. Try our 30-second smile assessment and get evaluated to see exactly how we can fix your smile, step by step alinger by aligner.

How long do I need to wait after having my wisdom teeth removed before I can start with Easysmile?

Six weeks after having your third molars (or wisdom teeth) extracted before starting with us. If your dentist or surgeon feels it’s safe, you may be able to start earlier with a signed release form from his or her office.

Can I use Easysmile invisible aligners on only my upper or lower teeth?

Fixing crowding or spacing issues changes your bite. It is important to maintain a correct bite, both upper and lower teeth need to be taken into account as a part of your treatment plan. Furthermore, only correcting a single arch can result in dental relapse. For these reasons it is imperative that we include both upper and lower arches for all our treatments.

I'm pregnant, is it a good time to start my Easysmile invisible aligner treatment?

Yes, it is a great time. Since you won't be as active, eating out less and that our average treatment time is 5 months meaning you'll ideally finish before you give birth all makes for a slight advantage in starting your Easysmile invisible aligner treatment while you are pregnant.

What is IPR (interproximal reduction) and do I need it?

IPR is also named “enamel reduction,” because it focuses on abrading away little layers of the outermost tooth enamel from multiple teeth in areas that are crowded or that surround crowded teeth to make room for movement. Flexible strips of very fine material, like sandpaper, are employed to rub away very minute layers of the outermost tooth enamel. If it is determined by our orthodontist that IPR is required for you, we will let you know via email and schedule you an appointment. It's a painless procedure with no anesthetic required.

What if something goes wrong can I get a repeat consultation?

You can contact our staff via WhatsApp or email anytime during your Easysmile invisible aligner treatment, send us photos for our orthodontist to review and to advise accordingly. Since Easysmile only focuses on mild-medium cases (simple cases) which don't require repeat consultations, unlike complex cases (which we reject) it should be relatively short an painless procedure without any complications. Please read our Terms of Use for more detail.

Will I need refinements or revisions?

In the unlikely case where your invisible aligners aren't tracking correctly, we'll send you a retake kit or book you in for some new scans and then ship you a new set of invisible aligners. This is called refinements or a mid-course correction and typically only happens in longer cases. However, since Easysmile focuses on shorter more simple cases this rarely happens. Additionally, we offer revisions which are additional sets of invisible aligners for after the treatment. This is offered at our discretion for extra cost if we agree with you that the results shown on your 3d treatment plan were not achieved upon completion of your treatment.

I have a permanent metal bar behind my teeth. Am I still able to use Easysmile?

You can still qualify for our Easysmile invisible aligner treatmnet however you'll need to remove the fixed retainer before your evaluation.

How will Easysmile whiten my smile?

When you start your invisible aligner treatment with Easysmile you are provided with 3 high quality tubes of peroxide to use with your custom fitted trays. The custom fit is important to avoid uneven shading. Simply put a small amount of gel into the tray. Use either a dab per tooth or a small line into the front part of the tray. Typical usage is for 1 to 3 hours per day depending on your tooth sensitivity.

My teeth are straight can I just whiten my smile?

Unfortunately, we only offer to whiten as a complimentary service. When you receive your invisible aligners it comes with a set of peroxide gel tubes which is applied in conjunction with our Easysmile invisible aligners.

How long do I have before I need to purchase my treatment?

90 days is our recommended maximum duration after receiving your treatment plan. If you decide to wait for a longer time your teeth might have moved slightly which could cause excessive or unnecessary tightness during your first invisible aligner tray step.

What forms of payment are accepted?

U.S. customers can pay with Visa, MasterCard, American Express, JCB, Discover, and Diners Club. Australian, Canadian, European, Japanese, and Singaporean can pay with Visa, MasterCard, and American Express.

Is there a minimum age required to use Easysmile invisible aligners?

The minimum age requirement is 12 years old, and patients must have all permanent teeth present. For patients under the age of 18, we need a parent/guardian signature and consent via a form provided during the evaluation step.

Will my insurance cover my treatment cost?

Many dental insurance plans reimburse customers for a portion of the cost of clear aligners. In the meantime, you can get started with us by making a 3D image of your smile by getting evaluated, as this is not covered by insurance.

Which dental clinic will I go to?

We let you choose freely which dental practitioner you want to visit and consult with. If your preferred dental practice does not offer our products and services, get your dental practice to get in touch with us. We'd love to work with them.

Are your aligners FDA approved?

Our aligners meet all US FDA requirements.

Is Easysmile available in my country?

Take our 30-second smile assessment to see if you are in our service area. At Easysmile, it’s our mission to make smiles more affordable by offering invisible aligner treatments at 60% less than traditional braces. So what are you waiting for? Get started here.

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